Returns Policy
Returns and Cancellations
If you change your mind after placing an order, you can cancel at any time before the goods are despatched, regardless of the reason, without any cancellation fees.
If you are not entirely happy with your purchase or no longer require the product, you can return it to us within 30 days of purchase date.
We do require for the product to be in an “as new” condition which means it has to be returned in good condition, including the original, undamaged packaging along with all of the contents.
Should you wish to return a product we would ask you to contact us via email (customer.care@shipitappliances.com) so we can provide you with the return address and instructions.
Once the return of an item has been confirmed with ourselves, it has to be completed within 14 days. If it arrives any later, we will not be able to issue a refund.
To speed up the identification of your return, we require your full name and order number to be clearly highlighted on the outside of the packaging, in such a way, that it does not damage the original product or the packaging.
Products returned without this information will require identification which can add further time and delays in processing the returns and refunds.
You have a statutory duty to take care of the goods. Damage or distress caused or allowed by you to the product may void your right to return the product. You are responsible for the cost of sending back the goods.
We recommend that goods should be inspected prior to the return and sent by a recorded method of delivery as proof of return may be required. They should also be insured in case the goods are damaged during return transit.
If you do not use insurance and the goods are damaged or lost, you are fully liable for the cost of the goods. If the product is damaged in return transit, if insured, you will be able to put in a claim for reimbursement through the carrier.
We can provide any images or information that you require to process your claim.
Damaged Goods
We cannot stress enough how important it is to check your order on delivery. Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However, if any damage is noticed at the point of delivery the order can be refused and returned with the driver.
For large items delivered by a 2-man carrier service, you can ask the driver(s) to help you unpackage the goods and wait whilst you check them. Please do take advantage of this service so any defects can be reported immediately and the goods taken away and exchanged for a quick resolution.
Whilst we understand that you may not want to open and test your item as soon as it arrives, it is very important that you report any issues as soon as possible, preferably on the day of delivery. However, if this isn’t possible, we consider it reasonable to check your items within 2 days of delivery.
If you do not intend to use your goods immediately, please open and inspect them before storing. We are unable to accept any damage requests reported outside 30 days of purchase date.
NOTE: Please do not try to fit a damaged item/appliance without calling us for advice first.
To report a damage after delivery, we would require you to send us an email to customer.care@shipitappliances.com stating your order number, purchase date and your full name as well as include any images of the damage to the product and/or packaging so we can deal with the matter as quickly and efficiently as possible.
Faulty Goods
On rare occasions products may develop a fault. Our policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimize the time you are without a functioning appliance.
The policy for dealing with faulty items differs depending on the product type and when the fault developed. Depending on the above-mentioned circumstances we will aim to either repair or replace the appliance. If the aforementioned is not viable a refund would be offered.
We will offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Nothing in these terms will affect your legal rights.
Delivery Policy
What does free delivery mean?
We provide free shipping on all of our appliances to the majority of the UK. When you enter your details in the basket, you'll be able to see if our "saver" free delivery applies to you. The "saver" delivery means your appliances will be delivered between 8 and 10 days from when you place your order with us.
If you need your appliances sooner, we also offer a next day before 12pm delivery service in certain areas. You can choose next day, 48 hours or our very popular 3 to 5 day service at a fraction of the cost.
If you have any questions about our delivery services, please contact us and we'll be happy to help.
What is premium delivery?
The majority of UK postcodes can enjoy a Premium delivery service with two of our chosen couriers. Small goods that include but are not limited to most cooker hoods, taps, hobs etc can be sent with APC Overnight for a next working day delivery, if ordered by 2pm Monday - Friday.
Heavy and bulky goods e.g tall fridge freezers and double ovens will be sent with Panther Logistics on a next day, white glove service where they will bring the item into a room of choice and can un-pack the item on request. Orders must be placed by 2pm Monday-Friday and deliveries can run from Monday - Saturday.
When do you despatch orders?
For 24 or 48 hour services we aim to dispatch all orders received by 2 p.m. the same working day. For other non-premium services we aim to dispatch orders within 3-5 working days. Please contact our offices should you require any further assistance or advice.
Which delivery company do you use?
We use a selection of hand-picked delivery partners to ensure transit of your goods is both as quick as possible and hassle free. These include DPD, APC Overnight and Panther Logistics. Once an order has been placed and dispatched you will receive confirmation of the courier and tracking number.
Are there additional charges?
Please be advised that some areas carry an additional delivery charge. Should the delivery address be one of the following, please do contact us prior to placing an order to acquire a delivery quote.
Northern Ireland, JE, BT, IM, ZE, GY, PO30+, HS, IV, KA27-28, KW1-17, PA20+, PH15+, AB37+, DD, FK19-21, TR21+, EH, G
The delivery of larger items such as ovens, fridges, freezers, dishwashers, washing machines, wine coolers and ceramic sinks:
* 2-Man delivery service who operate on a 48 hour delivery between 7 a.m. and 7 p.m. In order to organise these deliveries, we require the correct contact number and email address for the customer to be provided at the time of the sale. This is to ensure that we are able to personally organise a suitable delivery date with the customer. Once a suitable date has been confirmed, the courier will email the customer with a 2-hour delivery window the night before the delivery as well as a call within the hour of delivery on the day. Please make sure the product is checked upon delivery and if there are any visible faults or damages please refuse the delivery and contact us so we can resolve any issues. Please be advised somebody must be at the delivery address in order to sign for the goods.
For customers who are unable to receive a delivery on weekdays we do offer a Saturday delivery at an extra charge.
Please be advised that some areas carry an additional delivery charge. Should the delivery address be one of the following, please do contact us prior to placing an order to acquire a delivery quote or refer to the below information.
DELIVERIES TO THE BELOW POSTCODES CARRY AN ADDITIONAL CHARGE AND ARE CARRIED OUT WITHIN 5 WORKING DAYS
AB10-56, DD8-11, IV1-36 & 63, PA21-40, PH18-40 & 49-50, KW1-14, BT
DELIVERIES TO THE BELOW POSTCODES CARRY AN ADDITIONAL CHARGE AND ARE CARRIED OUT WITHIN 10 WORKING DAYS
IV40-56, PA20 & 41-80, PH41-44, HS, KA27-28, KW15-17, ZE, IM, JE, GY, EIRE.
DELIVERIES TO THE BELOW POSTCODES DO NOT CARRY AN ADDITIONAL CHARGE BUT ARE CARRIED OUT WITHIN 5 WORKING DAYS
PO30+, PH8-18, DG, TD, TR21-25
DELIVERIES TO THE BELOW POSTCODES DO NOT CARRY AN ADDITIONAL CHARGE BUT ARE CARRIED OUT WITHIN 3 WORKING DAYS
LL20-78, HR3-9, LD1-8, SA19-48, SY4-25, PL10-35, TR1-20 & 26-7
Unfortunately, occasional damages in transit can occur in which case we would advise our customers to contact us as soon as possible. This is to ensure any issues can be resolved quickly and efficiently.
We advise that the products are checked upon delivery and any issues reported to us as soon as possible for an efficient service.
Please do not install the appliance should there be any visible damage/fault without liaising with one of our agents beforehand.
We also advise that you do not organise fitters until the order has been delivered in case any issues arise with the order.