WARRANTY INFORMATION

– A suitably qualified professional has installed the appliance
– Installation has been carried out in accordance with the instructions and current legislations
– Proof of purchase can be produced when requested
– Appliance has been installed in a domestic environment (commercial environments are not covered)
– Modification or repair of the appliance by an unauthorised person has not been attempted
– If a fault is reported and an authorised SIA agent attends to the appliance, the service call fee will be charged to the customer IF there is no fault found with the appliance or the fault transpires to be due to misuse of the appliance or incorrect installation.
–  SIA retains the right to invalidate the warranty in the event of physical or verbal abuse towards any member of staff.
– The provision of services under the warranty neither extends the term of the warranty nor sets in motion a new warranty period. The warranty period for spare parts fitted ends with the expiry of the warranty on the appliance as a whole. The warranty remains effective from the date of delivery.
– On the occasion that a product is within its warranty period and is considered to be beyond repair or uneconomical to repair, we will offer a replacement appliance and charge an appropriate monetary offset in respect of the period of use already enjoyed.
– All service calls organised by SIA must be carried out by an authorised SIA engineer.

The guarantee does not cover the following:

– Damage by transport, misuse or improper installation and assembly
– Use of parts not used or recommended by SIA
– Routine maintenance, wear-and-tear, installation faults
– Consumables and cosmetic parts such as rubber seals, removable glass and/or plastic parts, fuses, filters, external hoses, baskets, trays, burner caps, burner bases, light bulbs etc. which all need replacing periodically as part of a routine maintenance
– Second hand or refurbished appliances
– Appliances used in non-domestic environments
– Faults due to accidental damage or misuse
– Damage caused by the appliance coming into contact with unsuitable materials
– Gas leaks not related to an SIA appliance
– Claims in respect of compensation of consequential loss, except where such liability is legally mandatory
– Any products transported and installed outside of UK
– The guarantee does not in any way affect your statutory legal rights.

The below table shows warranty restrictions due to non-domestic conditions.